Return and Refund Policy

Version: 1.1 Last updated: May 29, 2025

Thank you for choosing 0lat.io by Zero Latency.

WE DO NOT ISSUE REFUND UNDER ANY CIRCUMSTANCES

The following terms are applicable:

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 0lat.io by Zero Latency, 312 W 2nd St, Unit A312, Casper, WY 82601, USA.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to 0lat.io by Zero Latency, accessible from https://www.0lat.io

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason.

To exercise Your right of cancellation, please inform Us of your decision by contacting us through the methods provided below.

Conditions for Returns

Our refund policy applies only to services purchased within the last 7 days. Unfortunately, we cannot offer refunds for services that have been completed.

Refund Eligibility

Refunds may be provided under the following circumstances:

• If there are major defects or errors in the delivered service that render it unusable or significantly different from what was promised.
• If we are unable to fulfill the service due to unforeseen circumstances or technical limitations on our end.

Non-Refundable Services

The following services are not eligible for refunds:

• Services that have been completed and delivered to the satisfaction of the customer.
• Customized or personalized services that have been tailored to meet specific client requirements.

Returning Services

You are responsible for the cost and risk of returning the services to Us. Please contact us for further instructions on returning services.

Refund Process

Once your return is requested and inspected, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Service Delivery and Acceptance

Service Delivery

• All services are delivered according to the agreed-upon scope and timeline
• Service delivery is considered complete when the final deliverables are provided
• You will be notified via email when services are completed

Service Acceptance

• You have 7 days to review and accept the delivered services
• Services are automatically considered accepted if no issues are reported within the review period
• Any issues must be reported in writing to zero@0lat.io

Refund Categories

Full Refunds

Full refunds may be issued in the following cases:

• Service was not initiated within 30 days of payment
• Technical limitations prevent us from delivering the promised service
• Service was cancelled before any work commenced

Partial Refunds

Partial refunds may be considered when:

• Significant portions of the service cannot be delivered
• Service quality falls substantially below promised standards
• Alternative resolution methods have been exhausted

Payment Protection

Secure Transactions

• All payments are processed through secure, PCI-compliant payment gateways
• Your payment information is never stored on our servers
• Transaction details are encrypted and protected

Dispute Resolution

• All payment disputes must be submitted in writing
• We aim to resolve payment disputes within 5 business days
• Third-party mediation may be used if necessary

Refund Processing

Timeline

• Refund requests are reviewed within 2 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method

Documentation

• All refund requests must include order details
• Screenshots or documentation of issues may be required
• A formal explanation of the refund request must be provided

Exceptions and Special Cases

Non-Refundable Items

• Custom development work that has been delivered
• Services that have been used or implemented
• Third-party services or licenses purchased on your behalf

Force Majeure

Refunds may be affected by circumstances beyond our control, including:

• Natural disasters
• Government actions
• System outages
• Network security incidents

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• By email: zero@0lat.io
• By visiting this page on our website: https://www.0lat.io/contact